Support ticket triage with typed decisions
Route support messages into the right queue, mark urgency, and decide when a human should review the case.
Example input
A customer says they were charged twice, cannot access their receipt, and needs the duplicate payment reversed today.
Questions your workflow can ask
1
Which team owns the next action?
2
Is the request urgent?
3
Does a human need to review it?
What your system receives
A queue label, an urgency decision, and a review flag with probabilities—ready for a helpdesk or internal router.
Why teams use this pattern
- Define labels that match your actual queues instead of parsing a free-form explanation.
- Run a sample set in the playground before changing routing in production.
- Use Batch to inspect historical tickets and API calls for new tickets.
NEXT STEP
Start with the support example in the playground, then connect the API after your labels are stable.